Shipping Policy
Capil Up – Shipping Policy
At Capil Up , we are committed to ensuring that your order arrives safely and on time .
This policy explains how we process, ship, and deliver all orders placed through our online store.
1. Order Processing
All orders are processed within 1 to 3 business days (Monday to Friday, excluding national holidays).
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your delivery in real time.
Please make sure you enter your shipping information correctly.
Capil Up is not responsible for delays caused by incomplete or incorrect addresses.
2. Estimated Delivery Times
Estimated delivery time:
📦 Spain and the rest of Europe: 5 to 13 business days
Delivery times may vary slightly depending on your location and external factors such as courier company delays or customs inspections.
We always work to ensure your order arrives as soon as possible .
3. Shipping Costs
We offer free standard shipping for all orders within Spain and Europe .
There are no hidden fees or additional import charges for these regions.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information , allowing you to monitor the status of your delivery in real time.
If you haven't received tracking details within 5 business days of your purchase, please contact our team at contacto@capilup.com .
5. Delays or Lost Packages
Although most orders arrive within the estimated time, unforeseen events such as customs delays or issues with the carrier can occur.
If your order has not arrived after 15 working days , please contact us so we can investigate the case and ensure your order is delivered or replaced promptly .
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at contacto@capilup.com , indicating your order number and photos of the product.
We will send you a free replacement or a full refund , at no extra cost.
7. Contact
For any questions related to shipping or deliveries, you can write to us at:
📧 contacto@capilup.com
🌐 www.capilup.com