Returns and Refunds Policy
Capil Up – Returns and Refunds Policy
At Capil Up , we want you to love every product you buy. However, if for any reason you're not completely satisfied, we offer a 30-day free return policy , in accordance with the General Law for the Defense of Consumers and Users in force in Spain and European regulations on distance contracts.
1. Return Conditions
To be eligible for a return, the item must:
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It must be unused, without signs of wear, and in the same condition as when you received it.
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Include all labels and original packaging.
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Must be returned within 30 days of the delivery date .
Please note that intimate items, swimwear, and clearance or "final sale" products are not eligible for return or exchange , except in the case of a defect or error.
2. How to Initiate a Return
To initiate a return:
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Please contact our customer service team at contacto@capilup.com within 30 days of receiving your order.
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Our team will send you a free return label along with detailed instructions for the process.
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Once we receive and review your item, we will send you a confirmation email.
3. Refunds
Refunds are processed to your original payment method within 5 to 10 business days after approval.
If the product does not meet the conditions stated above, we may refuse the refund or, failing that, offer store credit .
Please note that shipping costs (if any) paid at the time of purchase are non-refundable .
4. Changes
We do not currently offer direct exchanges .
If you wish to exchange an item for another, please return it for a refund and place a new order with the desired size or model.
5. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at contacto@capilup.com , including your order number and photographs of the product.
We'll resolve the issue quickly, either with a free replacement or a full refund .
6. Contact
If you have any questions about returns or refunds, you can contact us at:
📧 contacto@capilup.com
🌐 www.capilup.com